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Client Success Representative
(Inside Technical Training/Support)

ThinkUp Technologies is seeking a stellar Client Success Representative to join our team. This position provides inside software support and onboarding of new clients to our software platform, Contractors Cloud. This position will be required to service client questions and concerns through emails, texts, phone calls, and online training.

Requirements and Skills

  • Must demonstrate strong communication and interpersonal skills
  • Exceptional writing abilities to provide clear customer support through email and live chat
  • Must have better than average computer skills
  • Requires basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly
  • Customer service experience
  • Must be able to efficiently manage multiple projects and tasks
  • Must be able to provide and receive feedback and techniques to better the workplace environment
  • Office attendance required. However, occasional remote work may be available

Competencies Valued

  • Experience in residential construction (particularly the insurance restoration industry - roofing, siding, and gutters)
  • Displays passion for and responsibility to the client
  • Displays a passion for what you do and a drive to improve
  • A strong drive to complete tasks
  • Customer Service / Call Center management is a plus

What You’ll Be Doing

  • Gain knowledge of our product lines, our clients, and our clients’ needs
  • Present and train clients
  • Answer phone calls, emails, and text messages based on client needs
  • Lead online webinars to teach and train our clients on product lines
  • Provide feedback on product development
  • Assist in product documentation
  • Manage call metrics, times and quality control

Company Culture

  • ThinkUp Technologies aims to be a vibrant, relevant, and exciting company focused on results, success and fun.
  • We pride ourselves in being a workplace that works hard, has fun, and serves our clients with A+ quality daily.
  • ThinkUp Technologies is driven more by persistence, will, self-improvement and drive rather than by knowledge and skills alone.

What’s In It For You

  • Competitive salary and medical benefits
  • Paid vacation and holidays
  • Dynamic and dedicated team who enjoy what they do
  • Tremendous opportunity for upward mobility

To apply for this position, send email and documents to Rebecca@thinkuptech.com

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